Europe’s leading email and CRM practitioners head to Amsterdam for the 3rd Annual Advanced Email Conference Europe

AMSTERDAM, 24 SEPTEMBER 2026 – Email is changing quickly. AI is moving into day-to-day workflows, customer expectations are rising, privacy remains central and marketers are under increasing pressure to prove that engagement translates into commercial value.

Against that backdrop, the 3rd Annual Advanced Email Conference Europe will bring 20+ senior email, CRM and lifecycle marketing experts together at Park Plaza Amsterdam Airport for one focused day of brand-led insight, practical case studies and peer discussion.

The 2026 programme draws on practitioners from Essent, Tommy Hilfiger, Flix, MONY Group, LALIGA, Uber, Shell, Delivery Hero, Freeletics, Nestlé, Giant Bicycle, Philips, Just Eat Takeaway.com, Chupa Chups, iBOOD and WeRoad. Rather than treating email as a single channel in isolation, the agenda follows the full performance picture – from inbox placement and creative execution to personalisation, loyalty, data, automation and revenue.

Morning sessions move from AI-powered CRM workflows into hyper-personalisation, customer-centric email and deliverability. The agenda then turns to standout content, with brand-side perspectives on creating emails that remain accessible, relevant and visually effective across audiences, devices and markets.

In the afternoon, the conversation shifts towards loyalty and retention, proving email ROI through data and measurement, integrating email across omnichannel journeys and preparing for the technologies and behaviours likely to shape the inbox in 2027 and beyond. Three interactive panel discussions create space for direct debate on hyper-personalisation, retention and the future of email.

The result is a cross-sector view of modern email marketing. Retail, travel, mobility, consumer goods and digital brands will compare how they are solving similar problems in different environments – giving attendees practical ideas to test against their own CRM and lifecycle strategies.

For senior marketers, the value is clear: one day to benchmark what leading European brands are doing now, challenge assumptions with peers and leave with practical approaches to stronger customer engagement, retention and measurable growth.

Explore the conference: View the full programme  |  Book tickets

About Global Insight Conferences

Global Insight Conferences is a UK-based B2B conference organiser producing senior-level conferences across a range of industries. Its events bring together business leaders and practitioners to share practical insight, encourage peer learning and support better business decision-making.